Stinger[TK] Posted August 21 Report Share Posted August 21 Hello fellow troopers! Could one of our admins please check what happened to my account? This is the first time after years I have managed to login and write a post, however this is all I can do with my account. After logging in via Mobile, I get an error message ,"Oops, something went wrong", while I get a blank screen when logging in via browser on a PC. My previous support request emails are all unanswered, I hope to get some help here. Thank you in advance! Regards, Marcus Quote Link to comment Share on other sites More sharing options...
themaninthesuitcase[Admin] Posted August 25 Report Share Posted August 25 Hi, There isn't anything I can see wrong. Make sure you logon using your email not user name. I would also try clearing your cache, and also making sure you are using an up to date browser. Are you using any plugins or add blockers at all? Failing that try a different browser and see if the problem follows. 1 Quote Link to comment Share on other sites More sharing options...
Ripper_L[Admin] Posted August 27 Report Share Posted August 27 Just to avoid this in the future - which emails did you send your support requests to? As Chris already mentioned an updated browser is mandatory, but maybe it also helps using a different browser? Quote Link to comment Share on other sites More sharing options...
gmrhodes13[Staff] Posted August 27 Report Share Posted August 27 On 8/21/2024 at 5:58 PM, Stinger said: Hello fellow troopers! Could one of our admins please check what happened to my account? This is the first time after years I have managed to login and write a post, however this is all I can do with my account. After logging in via Mobile, I get an error message ,"Oops, something went wrong", while I get a blank screen when logging in via browser on a PC. My previous support request emails are all unanswered, I hope to get some help here. Are you logging in with a username and password or email address and password? I see you had not posted since 2013 and the forum software has changed a few times since then, a security update was made to use your email address to login rather than a username, please try that and see if it works. Quote Link to comment Share on other sites More sharing options...
Sly11[Admin] Posted August 27 Report Share Posted August 27 Also, you may have to make 5 post before your visibility is expanded. If it is many years since you last logged in, several things have changed, some of which were mentioned above already. Quote Link to comment Share on other sites More sharing options...
Stinger[TK] Posted August 29 Author Report Share Posted August 29 (edited) Hey guys! Thanks for your answers. Regarding your questions: 1. I am logged in with my email address which was also the email used for my support requests. Target address was Forums at whitearmor.net 2. I have already tried several browsers (Edge, FF, Chrome, Safari) on different devices, no adblockers or whatsoever, Caches cleared beforehand. And up to date, of course My guess is that my profile is somehow corrupted as a result of my long absence. Strange enough though that I can post in the support section while everything else is just blank white. Maybe the 5 post rule could be the root cause… I can see all topics as long as I am logged off. Edited September 4 by Stinger Quote Link to comment Share on other sites More sharing options...
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Stinger[TK] Posted September 4 Author Report Share Posted September 4 Alright, that didn‘t help either. Could you maybe just clone my user profile and delete the old one? Or create a new user with my old status and approval? Quote Link to comment Share on other sites More sharing options...
themaninthesuitcase[Admin] Posted September 7 Report Share Posted September 7 I am currently looking at your profile in the admin screen. I can only see logons for iPhone Safari, and Window Firefox, Do you have this issue on both browsers? I have also changed, saved, and then reset a couple of values in case some of the config we do is causing this, but at this point my guess is still something off forum. On 9/4/2024 at 6:44 AM, Stinger said: Alright, that didn‘t help either. Could you maybe just clone my user profile and delete the old one? Or create a new user with my old status and approval? We can't but you can create a new one. Only issue is that may cause issues with syncing with the legion so we'd have to merge the old account into the new one or delete it so you only have 1 account set up. Quote Link to comment Share on other sites More sharing options...
Stinger[TK] Posted Monday at 09:00 AM Author Report Share Posted Monday at 09:00 AM On 9/7/2024 at 11:13 PM, themaninthesuitcase said: I am currently looking at your profile in the admin screen. I can only see logons for iPhone Safari, and Window Firefox, Do you have this issue on both browsers? Yes, unfortunately. I have tried different browsers and devices. I guess this leaves me only one choice and I have to create a new account. The issue still persists. Quote Link to comment Share on other sites More sharing options...
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