civitanom Posted September 29, 2015 Report Posted September 29, 2015 I'm purchasing my armor from them and made the plunge. Only thing is I'm picking the TIE pilot and the way the measurements came out I was XXL, (apparently) lol. <br><br> Has anyone ordered from them before? How's customer service? So far they've been great and prompt. Quote
Lichtbringer Posted September 29, 2015 Report Posted September 29, 2015 Read on the RPF, there is a actual "problem" thread. Quote
The5thHorseman[501st] Posted September 29, 2015 Report Posted September 29, 2015 The RPF thread is about the gloss finish of a Stormtrooper helmet. Not about sizing, or TIE pilot helmet, and else. Quote
Lichtbringer Posted September 29, 2015 Report Posted September 29, 2015 Its a problem with serious bad customer service.<br><br> Totally unacceptable, esspecially at their pricerange. Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 I hear just the opposite 1 Quote
Lichtbringer Posted September 29, 2015 Report Posted September 29, 2015 Well those guys are not really pleased. Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 Not offense but pleased? What does that mean Quote
Lichtbringer Posted September 29, 2015 Report Posted September 29, 2015 NOT pleased - you can also say they are upset. They paid big money (some even for extra work on their stuff), that what they got was not up to par to price and order, and then the communication was not what it should have been. You can read it all on the RPF. Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 They make it screen accurate and those weren't as pretty and "shiny" Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 The ANH helmet?<br><br> Link? Quote
TK-61214 Posted September 29, 2015 Report Posted September 29, 2015 I had no problems with their service or communication, maybe I was just lucky Sent from my iPhone using Tapatalk Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 That's what I'm sayin I've been speaking to them every (early morning) and they have been prompt in reply and info. And quite pleasant.<br><br> I have a feeling his bias may be it looked to authentic with bumps etc? Quote
CRISTONAMO Posted September 29, 2015 Report Posted September 29, 2015 Gotta link? I never heard about this before. Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 Exactly. I read only one complaint Quote
The5thHorseman[501st] Posted September 29, 2015 Report Posted September 29, 2015 Here's the link to the RPF thread: http://www.therpf.com/showthread.php?t=246684&highlight=reputable Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 I read that. Maybe he didn't know that he was buying but they make screen accurate bumps and all .<br><br> But there are just holes and it seems he's mad and RS props has been superb in getting back to me Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 Did YOU write that? No accusations but everyone has since said and mentioned otherwise.<br><br> The service I've spoken has been awesome with them Quote
Rob .T .[TK] Posted September 29, 2015 Report Posted September 29, 2015 As RS Propmasters are a " proper " company , they are at work every day , so a phone call is all that is needed . They are at the workshop every weekday . They have an excellent customer service reputation , and are only a phone call away at any time ...who could wish for more ? Sent from my iPad using Tapatalk 1 Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 Exactly they have been spot on Quote
Scootch[TK] Posted September 29, 2015 Report Posted September 29, 2015 Same here, RS Propmasters has done a very fine job for me in the past. Nothing but positive vibes from here. A good company. Quote
Lichtbringer Posted September 29, 2015 Report Posted September 29, 2015 No, it wasn´t me - and i take it as a accusation. I just wanted to give you a head up that not everything is as shiny as their fans say (off course that is something what´s beeing noticed after the money is paid only, before payment everyone has a great service). But under the line it´s your money and decision. I will have my fun, no matter if you later write a satisfied build thread, or even when you write a big complaint story about burnt money. I´m fine with both. Quote
troopermaster Posted September 29, 2015 Report Posted September 29, 2015 Some of their TIE pilot customers have not been too happy either over on the JRS site. "I just received my completed chest box and armour from RS and have to say, I'm less than impressed by their QC. The box looks like it's been kicked around with scratches and cuts (I don't subscribe to the 'well that's like the screen used prop'). I want a perfect piece then I'll decide if it needs cuts and scratches. The rocker switches aren't even in a straight line. Main problem is the squares - in the wrong places- top row goes white, blue (from left to right) and bottom row goes grey, blue (from left to right). You can't even pop them off and reattach as the glue they've used is so strong and the plastic so thin, it will tear up the box. These guys might be Star Wars fans, but whoever assembled the box obviously didn't have a clue. OK, why not send it back? I've waited nearly 3 months to get it and the box is riveted to the front so you'd have to send the whole box/armour back. I don't want to wait another 3 months. Solution, mask off the squares and use paint to get them in the right order. My advice- if buying from RS, don't buy an assembled version- at least that way you won't end up with it wrong." And another. "Also the feel of the stuff is like the real prop stuff. It has paint and glue runs, it's very rough trimmed, it has scratches and scuffs so it's not as clean as you may know it from Laws or Moncal. So that's may nothing for guys which like glossy and shiny costume stuff." Also, their Stormtrooper assembly work is shocking from an accuracy standpoint. But that's just my opinion (and many others behind closed doors). Quote
civitanom Posted September 29, 2015 Author Report Posted September 29, 2015 Now I'm all nervous 0.0<br><br> Where can I buy LEGITIMATE Armor 0.0 Quote
Turrican Posted September 30, 2015 Report Posted September 30, 2015 (edited) And another. "Also the feel of the stuff is like the real prop stuff. It has paint and glue runs, it's very rough trimmed, it has scratches and scuffs so it's not as clean as you may know it from Laws or Moncal. So that's may nothing for guys which like glossy and shiny costume stuff." Hey i know this... Its as Paul said. For me as more as a prop collector the look was ok as i want it in that look.It should be looked as it is. At the other hand , i have not asked for a worn or "f***ked up look... it just came in it. So if i had liked to get shiny and scratch free "new" stuff for that amount of money, i had been very upset and disapointed. The major problem is as i think, how i say it in english.... ?... Would say...perfunctory, careless and fast-paced working methodes should not be the excuse that it gives the product a screen accurate / screen used look . Edited September 30, 2015 by Turrican Quote
TK3645 Posted September 30, 2015 Report Posted September 30, 2015 Also, their Stormtrooper assembly work is shocking from an accuracy standpoint. But that's just my opinion (and many others behind closed doors). Totally agree with you there Paul. Plus I agree with the previous comments of poor customer service... Quote
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